Rebuilding a patient portal used by 400,000+ patients
Meridian Health
Challenge — Meridian Health's legacy patient portal couldn't support new HIPAA-compliant features and was failing under peak load, hurting patient satisfaction scores.
Solution — KYTLIX led a phased rebuild onto a HIPAA-ready cloud architecture, migrating patient data with zero downtime and introducing a modern scheduling and messaging experience.
99.95%
Portal uptime post-launch
38%
Increase in patient satisfaction score
6 mo
From kickoff to full migration